Refund Policy

30-Day Satisfaction Guarantee

We want you to be completely satisfied with Jobalix. If you're unhappy with our service within 30 days of your first payment, we'll issue a full refund, no questions asked.

How to Request a Refund

To request a refund:

1. Log in to your Jobalix account
2. Click on "Help" in the navigation menu
3. Submit a support ticket with the subject "Refund Request"
4. Include your account email and reason for the refund (optional)

Our support team will process your request within 2-3 business days. The refund will be credited back to your original payment method within 5-10 business days, depending on your bank or card issuer.

Refund Eligibility

Refunds are available under the following conditions:

• The request is made within 30 days of your first subscription payment
• Your account is in good standing and has not violated our Terms of Service
• The refund is for the initial subscription period only

What Happens After a Refund

Once a refund is processed:

• Your subscription will be cancelled immediately
• You will lose access to premium features
• Your account data will remain available for 30 days in case you change your mind
• You can delete your account entirely at any time from your account settings

Renewal Charges

If you've had your subscription for more than 30 days, renewal charges are non-refundable. However, you can cancel your subscription at any time to prevent future charges. You'll retain access until the end of your current billing period.

Cancellation vs. Refund

Cancellation: You can cancel your subscription at any time through your account settings or the Stripe billing portal. Cancellation stops future billing but does not refund the current period.

Refund: Available only within 30 days of first payment. Contact support to request a refund.

Exceptional Circumstances

If you believe you deserve a refund outside the 30-day window due to exceptional circumstances (e.g., service outage, billing error, technical issues), please contact our support team. We'll review your case on an individual basis.

Contact Information

For refund requests or questions about this policy, please use the support system in your account dashboard or contact us through the "Help" menu.